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Privacy Policy

Last updated: April 24, 2026

1. Who We Are

Special Needs Hub ("we," "us," or "our") operates this website and AI-assisted support platform. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

  • Account information: Name and email address when you register.
  • Chat conversations: Messages you send to the AI helpline assistant.
  • Community posts and comments: Content you post in the public forum.
  • Payment information: Processed securely by Stripe. We do not store credit card numbers.
  • Usage data: Pages visited, features used, and general interaction patterns.

3. How We Use Your Information

  • To provide and improve the platform's services
  • To process subscription payments
  • To respond to support requests
  • To send important service-related communications
  • To ensure platform safety and prevent abuse

4. How We Share Your Information

We do not sell your personal data. We may share information with:

  • Stripe — for payment processing
  • Base44 — our hosting and infrastructure provider
  • AI model providers — to power the helpline assistant (messages are processed server-side)
  • Law enforcement, if required by law

5. Chat Conversations

Your AI chat conversations are private and not visible to other users of the platform. As the platform operator, we may access conversation data for safety monitoring, quality assurance, or when required by law. Do not share passwords, financial account numbers, or other highly sensitive personal information in chat.

6. Data Retention

We retain your account and conversation data for as long as your account is active. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data (GDPR, CCPA). To exercise these rights, contact us directly.

8. Children's Privacy

This platform is intended for parents and caregivers, not for direct use by children. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this policy periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions, please contact us through the platform.